Magic Win Casino provides a set of account controls designed to help players manage their activity. Available tools include deposit limits, session time limits, cooling-off periods and self-exclusion. These are accessible from the responsible gambling section of your account and can be applied without contacting support, except where an immediate restriction is needed before the next login.
Australian players seeking external support can contact Gambling Help Online on 1800 858 858 (free, 24 hours a day, 7 days a week) or access the BetStop national self-exclusion register to block access across all licensed operators accepting Australian players.
A deposit limit caps the total amount you can deposit within a defined period. Three timeframes are available: daily, weekly and monthly. Once a limit is active, the cashier will block any deposit that would push the total above the set cap within that period.
Deposit limits can be set or decreased at any time and the change takes effect immediately. Increasing an existing limit requires a cooling-off period before the higher limit becomes active - this delay is built in to allow time for reflection before a higher spending cap is confirmed. The cooling-off duration before an increase takes effect is stated in the responsible gambling section when you request the change.
A session time limit sets a maximum duration for a single login session. When the limit is reached, the session ends automatically and you are logged out. A pop-up notification appears before the session closes to confirm the time has elapsed.
Session limits reset at the start of each new login. They do not carry over to the next session - a 2-hour session limit means each individual session ends after 2 hours, not that you can only play 2 hours total per day. For a total daily time cap, set a session limit in combination with a reality check notification if that option is available in the responsible gambling settings.
A cooling-off period temporarily suspends your account for a set duration. Available periods range from 24 hours to 6 weeks. During the cooling-off period, login is blocked, deposits cannot be made and bonuses cannot be claimed. Any funds in your account remain intact and are accessible once the cooling-off period ends.
A cooling-off period cannot be cancelled before it expires. If you attempt to reverse it during the active window, the request will be declined. This is intentional - cooling-off is designed to be a firm pause, not a soft suggestion. At the end of the period, the account reopens automatically without requiring any further action from you.
Self-exclusion closes your account for a defined minimum period. Unlike cooling-off, self-exclusion is intended as a longer-term measure and is not reversible within the exclusion window. The minimum self-exclusion period and the options available (6 months, 1 year, 5 years or permanent) are stated in the responsible gambling section of your account.
During self-exclusion, your account is closed to login, deposits, withdrawals and all gameplay. Any withdrawable balance can be requested through the support team by contacting live chat or email during the exclusion period. Marketing communications are stopped for the duration of the self-exclusion.
For a self-exclusion that must take effect before your next login, contact live chat directly - an agent can close the account in real time without waiting for the online form to process.
BetStop is Australia's national self-exclusion register, operated independently of individual operators. Registering with BetStop blocks your access to all licensed Australian gambling operators that accept AUD accounts simultaneously - a single registration covers multiple platforms. BetStop registrations are managed through the BetStop website directly and are separate from any self-exclusion you apply through your individual casino account.
A BetStop self-exclusion does not automatically transfer to offshore operators that are not licensed in Australia. If you want to block access across both Australian-licensed and offshore platforms, apply self-exclusion through both BetStop and through your account directly.
External support services available to Australian players:
| Tool | Effect | Reversible? |
|---|---|---|
| Deposit limit (decrease) | Caps deposits per day/week/month | Increase requires cooling-off delay |
| Session time limit | Ends session after set duration | Yes, adjustable per session |
| Cooling-off period | Account suspended 24h to 6 weeks | No - cannot cancel before expiry |
| Self-exclusion | Account closed for minimum period | No - not reversible within window |
Deposit limit increases require a waiting period before they activate; all other increases or removals of tools that reduce protection follow the same cooling-off principle. Account controls that increase protection (lower limits, shorter sessions, longer exclusions) always take effect immediately.
Log in and go to the responsible gambling section of your account. Select the deposit limit option, choose a timeframe (daily, weekly or monthly) and enter the amount. The limit takes effect immediately once confirmed. Decreasing a limit is immediate; increasing it requires a cooling-off period before the higher cap activates.
No. A cooling-off period cannot be reversed before it expires. This is by design. The account reopens automatically at the end of the period without any further action required.
The minimum period and available durations are stated in the responsible gambling section of your account. Common options include 6 months, 1 year, 5 years and permanent exclusion. A self-exclusion cannot be reversed within the active window.
Self-exclusion applied through your Magic Win Casino account closes this account only. BetStop, Australia's national self-exclusion register, covers all licensed Australian operators with a single registration. Registering with BetStop is a separate process managed through the BetStop website.
Gambling Help Online can be reached on 1800 858 858. The service is free, confidential and available 24 hours a day, 7 days a week. It provides telephone counselling, online chat support and referrals to face-to-face services across Australia.
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